Learn how to protect yourself and your organisation from online threats. Understand phishing, password safety, and the importance of thinking before you click “When in doubt, don’t click.”

An introduction to the Support at Home program, outlining the goals, structure, and reforms aimed at improving aged care services. Provides a foundation for understanding the modules that follow.

Explains the assessment pathways and service delivery process under the Support at Home program. Learners will understand eligibility, client needs assessment, and how services are matched to individual goals.

Details how service agreements are developed, care plans are designed, and budgets are managed. Focuses on collaborative planning with clients to ensure care is person-centred and financially sustainable.

Provides guidance on short-term support options available under the program. Learners will understand when and how to access transitional care, respite, or short-term restorative care services.

Explains the claiming and payments process, including provider responsibilities, client contributions, and compliance with funding requirements. Supports accuracy and transparency in financial management.

Explores the principles and practices of care management within Support at Home. Covers coordination of services, ongoing monitoring, and ensuring client needs are met in a flexible and responsive way.

Introduces the self-management model, empowering clients to take greater control of their care and support. Focuses on roles, responsibilities, and how providers can support successful self-management.